Revision 1 April, 2018
This document represents the complete agreement between ZipLink Systems LLC (ZipLink Systems) and its customers. This agreement supersedes any other written or oral agreement between the customer and ZipLink Systems. Changes may be made at any time by ZipLink Systems. All stipulations will apply to all users of ZipLink Systems services. If you use ZipLink Systems’ services, you are agreeing to these terms thereafter.
If you do not agree to these terms and conditions, please notify our office at 480.598.5683 so we can close your account.
1101 Provision of services
1101.1 ZipLink Systems will provide to the account holder internet services in exchange for payment and the acceptance of this policy. These network services are to include wireless access to ZipLink Systems’ access points, the ZipLink Systems VoIP, the ZipLink Systems hosted PBX, DNS server, and a gateway to the internet. ZipLink Systems will not be held liable for losses incurred due to scheduled or unplanned outages with wireless or phone services.
1101.2 The customer is entirely responsible for providing a PC or other computing device to access the services, any network adaptors needed, and all other required equipment to provide a transmission medium to the wireless equipment.
1101.3 ZipLink Systems cannot guarantee the functionality and interoperability of networking equipment provided by the account holder with ZipLink Systems’ services.
1101.4 Without a service level agreement (SLA), ZipLink Systems will only be able to provide services with their best efforts and current reliability standards and methods; There are several factors that may affect the services ZipLink Systems offers and there shall be no guarantee or promise of throughput or reliability. ZipLink Systems will strive to provide the best service possible based on customer usage and network topology.
1101.5 ZipLink Systems will provide access to public accessible pages and resources on and throughout the internet. It is understood that there is information including but not limited to adult language, adult content, adult topics and at times illegal information that is not intended for anyone to see or download. Parents and Legal Guardians are completely responsible for any and all filtering and/or restrictions to online resources while using ZipLink Systems’ services and ZipLink Systems is not to be responsible for these actions. There are numerous software applications and hardware devices available to help restrict these objectionable sites and it is entirely up to the customer to setup and provide these applications and hardware. ZipLink Systems does not recommend or prefer the use of any one company, but each customer shall consider all reviews and create their
own expectations of functionality.
1101.6 ZipLink Systems does prioritize and use “QOS” to deliver dedicated access to the most commonly used resources on the internet as well as on our local network on ALL accounts. With the current operations of the internet, there will be at times some particular online services that are not accessible outside of ZipLink Systems’ control. If it is determined that certain restrictions beyond reasonable measures are impairing the access to some online resources, then ZipLink Systems will make attempts to locate and repair the issue(s). If the nature of the impairment is determined to be located within ZipLink Systems’ network, ZipLink Systems will
make a reasonable attempt to fix the issue; however, if the cause of the disruption is found to be outside of ZipLink Systems’ control, then the responsibility is with the customer to contact the directors or support team of the resource
that does not appear to be functional.
1101.7 ZipLink Systems does not and will not provide any censorship for any information sent or received over our networks unless such information is considered and found to be illegal in nature. Examples of such information would be: fraud, child pornography, hacking, cracking, spamming, virus distribution, pyramid scheme distribution or solicitation, and un-authorized access to online databases, servers, or computers. The previous examples are not all that will be tailored but merely a representation of such crimes. ZipLink Systems is required to provide any and all information deemed necessary to authorized legal authorities in the event of an investigation.
1101.8 ZipLink Systems shall only access personal and private information on email accounts held with ZipLink Systems in the event of trouble shooting particular issues, and may monitor network traffic to and from each customer
in the event there are email server inconsistencies or issues, network troubles, and at all times when required by law. ZipLink Systems will take strong measures to assure the validity of the identity of our customers by using phone number call back, password verification for cancellations, and many other possible changes with the service provided.
2101 Use of Services
2101.1 The customer understands and thoroughly accepts the fact that ZipLink Systems will cancel any and all accounts with ZipLink Systems in the event they do not abide by this POLICY. Each customer is fully responsible for all users of their computers and networks including the use of wireless routers. For
this reason, it is highly recommended that you secure your wireless network and use a reasonably complex password.
2101.2 As noted in section 1101.6, the policies in this document are for the mere benefit of all customers and shall provide a fair and evenly distributed service to all customers to retain a respectable quality of service.
2101.3 ZipLink Systems accounts are created for each customer using a first and last name, this person is deemed the account holder. Under no circumstances shall the account holder allow his/her service to be shared with other companies or individuals except within their own home or business and shall not exceed 8 users within a household or business (range of less than 100 feet) without express written authorization to do so. At no time shall a customer attempt to use their authentication credentials on the network from more than ONE location.
2101.4 ZipLink Systems’ residential customers at NO time shall run any form of a server from their connection; this includes but is not limited to HTTP, FTP, IRC, HTTPS, and GAMING service. Special considerations may be authorized for the use of a server on ZipLink Systems’ network and shall be done so in writing on a per customer basis. This provision does not apply to IP cameras or their associated networked video recording devices.
2101.5 ZipLink Systems’ customers shall not use ZipLink Systems’ services to gain unauthorized access to other computer systems or networks at ANY time. If a customer is caught sniffing, port scanning, using another user’s password, or executing any program that may reveal security holes and pertinent sensitive information, the account will be closed immediately and you will not be allowed to use ZipLink Systems’ services again.
2101.6 ZipLink Systems’ customers shall not send unsolicited advertising or promotional materials to any other Internet users or customers. Email and certain newsgroups may only be used when done so for legitimate business purposes. There are many services not affiliated with ZipLink Systems that may be used
for email campaigning.
2101.7 The customer agrees to never, under any circumstances, post messages to newsgroups, mailing lists, or similar public forums if any of the forums reference to subjects not directly related to the primary topic of the posting or if the posting would be considered objectionable or inappropriate for any other reason. This applies to all forums, business related or not.
2101.8 Cross-posting and spamming is NOT allowed on the ZipLink Systems network and is NOT considered proper usage of ZipLink Systems’ services.
2101.9 If the customer attempts to bypass any restrictions or redirects placed on their service which is used to enforce a particular type of service to the customer the account will be closed. More closely defined as TOS and Abuse (Theft of Services) and is punishable by law.
2101.10 Any use of ZipLink Systems’ resources that disrupts the normal use of the system for other ZipLink Systems customers is considered to be abuse of system resources and the account will be closed and service will be de-activated.
2101.11 Shall a customer’s access and services be placed on hold
or cancelled because of abuse it may be possible to have those conditions lifted only upon discussion with ZipLink Systems’ employees and verification that it was NOT intentional. Should the abuse be defined as intentional then there will be no restoration of services.
3101.1 Depending on payment arrangements made and agreed with ZipLink Systems, you will receive your monthly invoice either by postal mail or at times via
e-email. ZipLink Systems charges for the service being available to the customer and not on how much the customer uses the service. Until written or verbal notice is received (to be verified and noted), the account will continue to accrue charges and fees. Should your account become more than 15 days past due, your account will be cancelled. Should you require a re-activation of your account there will be a reconnect fee of $50.00. Cancelled accounts may receive a refund for the portion of the month in which was previously paid but is no longer going to be available. Refunds will only be granted if greater than $25.00. At our discretion, we may pro-rate monthly service. Late fees will be applied to delinquent accounts at a rate of 3% per month.
Company/System Abuse Policy
The definitions of abuse below are used to express that abuse is prohibited and all actions necessary will be taken to rectify the matter. ZipLink Systems will terminate the customer’s service immediately and the customer will be charged for any resulting support charges. Below are actions that are defined to be Company/System Abuse and are not limited to:
• Attempting to interfere with or prohibit service to users on the network or on the Internet;
• Tampering with or changing e-mail or newsgroup header information;
• The sending of unsolicited e-mail messages ("junk mail");
• Harassment, either through language, frequency, or size of messages;
• Using another provider’s service to post abusive content pertaining to ZipLink Systems;
• The use of any other service or email account to receive and/or forward messages on, which does not comply with the above and below abuse definitions, or is in violation of the other provider's policies;
• Attempting to bypass user authentication or security of any kind on the network or with an account on ZipLink Systems’ system or anywhere else on the Internet as a whole;
• Attempts to remove, change, or tamper with e-mail or newsgroup posts other than your own;
• The re-selling or sharing of ZipLink Systems’ services to any other party;
• Accepting funds for or receiving recognition by the use of ZipLink Systems’ name, logo, slogan, mission statement, webpage(s) or service is considered unlawful and prosecution will be used to its full extent.
• Under no circumstances shall a ZipLink Systems customer allow any competitive company to install ANY wireless equipment on their home, shop, or property. This equipment may cause interference to our equipment and should not be allowed. If this happens, legal action will be taken to protect ZipLink Systems services and contracts. All contracts pending with other parties shall be deemed null and void until all parties can review pending modifications and come to an agreement with ZipLink Systems and the property owner. This does not apply to satellite television dishes.
In the event of hardware malfunction, replacement equipment will be provided with the following conditions:
• Within first 30 days: All parts and labor are covered
• After 30 days but within one year of installation: Wireless radio to be repaired by ZipLink Systems, customer cabling to be billed $75 per
hour, any other equipment provided by ZipLink Systems and sold to the customer shall be replaced by customer or pay ZipLink Systems to replace/repair defective equipment. Customer is to provide or purchase a surge protector for the power connection. If Leader equipment is not plugged into a surge protected outlet and the radio fails for any reason, the customer will need to pay for a replacement radio. If customer lives outside of San Tan Valley, there will be a minimum $32.50 mobilization fee to troubleshoot any connection, unless we determine our equipment failed even though it was plugged into a surge protected outlet. This also includes any time we have to go on-site to determine if trees have grown in the way of your connection. ZipLink Systems retains ownership of 1) Wireless radio (CPE), 2) antenna mount, 3) Power over Ethernet adapter (POE) and must be returned to ZipLink Systems should you discontinue service. There will be a $250.00 fee if the equipment is not returned within 7 days of termination. Customer agrees to pay for all equipment and labor provided by ZipLink Systems at the time of delivery / installation. We gladly accept hardware
for return within 14 days of purchase. Receipt and original packaging must accompany return product.
For a current copy of this agreement please contact ZipLink Systems.